Frequently Asked Questions

You can place an order by selecting your preferred product, choosing the appropriate options such as size or color, adding it to your cart, and completing checkout.

Orders may be cancelled before they are processed or shipped. Please contact our support team as soon as possible.

If your order has not been processed yet, we may be able to help. Please contact our support team as soon as possible.

Yes. Once your order is successfully placed, you will receive an order confirmation with your order details.

Free shipping is available on eligible Free Shipping shoe products within Bangladesh.

Standard delivery usually takes approximately 3 to 5 business days.

Yes. Gravix Fashion delivers products across Bangladesh.

You can visit our Track Your Order page and enter your WooCommerce Order Number and Billing Email Address to check your order status. Track Your Order →

We offer a 30-day hassle-free return and exchange policy for eligible unworn and unused items in their original condition and original packaging.

No. Products must be unworn, unused, and returned in their original condition.

Please contact our customer support team with your order details before sending any product back.

Return shipping responsibilities may depend on the reason for the return. Please contact our support team for instructions.

We currently accept Cash on delivery.

Yes. Cash on Delivery is available for eligible orders and locations.

Please check the product size information and size guide available on the product page before placing your order.

If your item meets our return and exchange requirements, please contact us to request an exchange.

Product colors may appear slightly different depending on your device screen and lighting conditions.